Privacy Policy

At Whiskey Smoke, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our restaurant, use our website, or engage with our services.

By using our services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services.

1. Information We Collect

We may collect information about you in various ways, including:

Personal Information

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, preferences
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Order Information: Food preferences, dietary restrictions, delivery addresses

Automatically Collected Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, click patterns
• Location Data: General location for delivery services (with your consent)
• Cookies and Tracking: Website preferences, session information

"We only collect information that is necessary to provide you with the best dining and service experience."

- Whiskey Smoke Privacy Team

2. How We Use Your Information

We use the collected information for various purposes:

Service Provision

• Process and fulfill your orders
• Manage your account and preferences
• Provide customer support and respond to inquiries
• Facilitate delivery and pickup services

Communication

• Send order confirmations and updates
• Notify you about promotions and special offers (with your consent)
• Send important service announcements
• Respond to your comments and questions

Business Operations

• Analyze usage patterns to improve our services
• Conduct market research and analytics
• Prevent fraud and ensure security
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

• Payment Processors: To process transactions securely
• Delivery Partners: To fulfill delivery orders
• Technology Providers: For website hosting, analytics, and customer support
• Marketing Partners: For email marketing (only with your explicit consent)

Legal Requirements

• When required by law or legal process
• To protect our rights, property, or safety
• To prevent fraud or illegal activities
• In connection with a business transfer or merger

4. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption: All sensitive data is encrypted in transit and at rest
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Periodic security assessments and updates
• Staff Training: Regular privacy and security training for all employees
• Secure Payment Processing: PCI DSS compliant payment systems

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Request limitation of processing in certain circumstances

7. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Data Retention

We retain your personal information only as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and customer experience

When personal information is no longer needed, we securely delete or anonymize it.

10. International Data Transfers

If you are located outside the United States, please note that your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification (if you have provided your email address)
• Displaying a prominent notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: contact@whiskeysmoke808.com
• Phone: (808) 861-7683
• Address: 45-1118 Kamehameha Hwy Kaneohe, HI 96744

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it's used
• Right to delete personal information (subject to certain exceptions)
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided above.

Last updated: September 20, 2025