Terms & Conditions

Welcome to Whiskey Smoke! These terms and conditions outline the rules and regulations for the use of Whiskey Smoke's Website, located at our restaurant and online platform.

By accessing this website and using our services, we assume you accept these terms and conditions. Do not continue to use Whiskey Smoke if you do not agree to take all of the terms and conditions stated on this page.

1. Definitions

The following terminology applies to these terms:

• "Company" (or "we" or "us" or "our") refers to Whiskey Smoke restaurant.
• "You" refers to the person accessing or using our services.
• "Services" refers to our restaurant services, catering, online ordering, and website.

2. Use of Our Services

When you use our services, you agree to:

• Provide accurate and complete information when placing orders
• Use our services only for lawful purposes
• Not interfere with or disrupt our services or servers
• Respect other customers and our staff

"We reserve the right to refuse service to anyone for any reason at any time."

- Whiskey Smoke Management

3. Online Ordering & Payment

Our online ordering system allows you to place orders for pickup or delivery. By using this service:

• All orders are subject to availability and confirmation
• Prices are subject to change without notice
• Payment must be completed at the time of ordering
• We accept major credit cards and digital payment methods

4. Delivery & Pickup

For delivery orders:

• Delivery times are estimates and may vary based on location and demand
• Delivery fees apply and are clearly stated during checkout
• We deliver within our designated service area only
• Someone must be available to receive the order at the delivery address

For pickup orders:

• Orders will be ready within the estimated time provided
• Please bring your order confirmation when picking up
• Pickup is available during our operating hours

5. Cancellation & Refund Policy

Order cancellations and refunds are handled as follows:

• Orders can be cancelled within 5 minutes of placement
• Refunds for cancelled orders will be processed within 3-5 business days
• If there's an issue with your order, please contact us immediately
• We reserve the right to cancel orders due to ingredient unavailability

6. Food Safety & Allergies

Your safety is our priority:

• Please inform us of any food allergies or dietary restrictions
• While we take precautions, we cannot guarantee allergen-free preparation
• Our kitchen handles common allergens including nuts, dairy, and gluten
• Customers with severe allergies dine at their own risk

7. Privacy Policy

We respect your privacy and are committed to protecting your personal information:

• We collect information necessary to provide our services
• Your information is never sold to third parties
• We use industry-standard security measures to protect your data
• You can request deletion of your personal information at any time

8. Intellectual Property

All content on our website and materials are protected by copyright:

• Our recipes, images, and branding are proprietary
• You may not reproduce our content without written permission
• User-generated content may be used by us for promotional purposes

9. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect or consequential damages
• Our liability is limited to the amount paid for the specific service
• We are not responsible for delays due to circumstances beyond our control

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of any changes.

11. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

• Email: contact@whiskeysmoke808.com
• Phone: (808) 861-7683
• Address: 45-1118 Kamehameha Hwy Kaneohe, HI 96744

Last updated: September 20, 2025